Seamless Distribution System Case Study
Seamless Distribution System (SDS)- Approaching Businesses with electronic distribution & transaction technology
Sweden | IT, Telecommunications, Software
Seamless Distribution Systems is a prominent organization in Sweden that offers technical support and a digital distribution solution. The company is listed on Nasdaq First North Premier (Ticker: SDS). They have been leading the market for more than 30 years and have kept the focus on perfection with consumer success and provide the best operational strategy. Seamless makes its presence in over 50 countries and has excellent teams based in Sweden, Ghana, Guinea Conakry, Belgium, USA, France, Romania, India and UAE. Seamless Pvt.Ltd. is already using Jira Software on-premises server for their agile process. They reached enreap to make the digital distribution process more efficient and practical.
Challenges
Seamless was facing issues in change management, requirement gathering, and streamlined collaboration and communication. Their ticketing system was limited in managing customer queries in SLA breached. They were also trying to manage Customer queries and simplified the reporting component while controlling the operational cost.
What have We Offered?
To deliver a cutting-edge solution, we implemented a proof of concept approach. A POC is an advanced demo project that shows a real-world scenario.
Phase - 1: POC
Agent Management:
The client can add/delete/admin as many agents as they need. Customer Management: They can add as many customers as possible and manage/admin their records easily. SLA mapping to the customers should be available and visible.
Dash-boarding Customization-
They needed to customize the dashboard as per user preference to visualize different data streams.
Multi SMTP Account Support:
They wanted to integrate Multi SMTP Account Support with multiple SMTP accounts to fetch emails with powerful filtering and routing support
After the phase - 1 POC, Seamless was looking forward to the Phase 2 Engagement of a production implementation, Support, Enhancement of existing configuration & features and Data Migration. We conducted a workshop with the client to understand the requirement then our Atlassian solution experts suggested an action plan ‘how to go ahead’ with a high-level solution plan and scope of work [SOW ].
Process Implementation
1 : Consultation
2 : Configurations
3: Customizations
4 : Data Migration
5 : Integration with other tools
6 : General Administration & maintenance
7 : Tech Support
8: Product Upgrades
9 :Training
How did we overcome the challenges?
enreap and Seamless both agreed to start with implementation, considering setting up the basic infrastructure and configuring Atlassian tools.
Key Implementation
Installations
Configurations
Proof of Concepts
Data Migration
Tech Support (No SLAs)
Operating Mechanism
Consultation & Training
General Administration & Maintenance
Customizations / Custom Development & Scripting
Integration with other tools
Product Upgrades & Plugin Evaluations
Business Impact
We increased the visibility across the application delivery process for all the stakeholders
Easier product lifecycle management – with easy change management, requirement gathering, and streamlined collaboration and communication between teams leading to productivity gains
Delivered a Better customer portal to manage Customer queries
Delivered a better understanding of the Customer query status.
Improved SLA for the better resolution of tickets
Reduced no of tickets due to implementation of Confluence
Better generation of reports in Jira
Increased user experience we delivered customize the solution
Integrated other tools to simplified the workflow
Helped to save nearly 40% of the cost to the client