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HSBC Case Study

Canara HSBC: A Journey From
Legacy to Agile Technology

Headquartered in Gurugram, Canara HSBC Oriental Bank of Commerce Life Insurance is a Life insurance company in India, established in 2008. The company brings together the trust and market knowledge of two big public sector banks in India i.e. Canara Bank and Punjab National Bank combined with the global insurance expertise of HSBC. The company offers various products across individual and group spaces

Highlights

5X Increase in productivity

3X Increase in Resource Utilization

50% Reduction in SLA Breach

Over the past 3 years of our engagement, enreap has helped HSBC in driving its digital transformation. Our key projects with HSBC include : • Jira Software Implementation to manage Change Requests • Sharepoint Migration • BitBucket Implementation.

Objectives

Plan and execute a sprint due to miscalculation in efforts and resources estimation, required for a particular project

Close projects within the deadline because of the prolonged approval processes from multiple stakeholders

Inability to manage the operations of an application, its maintenance, version control, and upgrades from cradle to grave

The Solution

We started with POC and created a separate New project in the Jira and mapped the SharePoint dumps to provide the right solution. We installed and set up Jira Software for both production & UAT environments and ended the migration process

We created 15-20 customized workflows and created multiple subtasks within each workflow to make sure that the progress was on track

Customized email push notifications and reminders using Script Runner. Extensively used filter subscription for notifications

Script Runner Integration: Integrated Script Runner with Jira Software for multiple script writing

Implemented and used the Time-to-SLA plugin extensively to reduce SLAs

Value Delivered

The enreap team achieved the migration with minimal downtime of the SharePoint System to Jira. The team migrated all the SharePoint Tickets with its data to Jira Applications without any implications

3x Resource Utilization: Moving to Agile technologies helped increase the resource utilization by 3x

Reduction in SLAs by 50%

5x Productivity: After moving to Agile with an optimized process

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Tags: #Bitbucket, #databasemigration, #MigrationToJira, #plugin, #ScriptRunner, #SharepointtoJiraSoftwareMigration, #SourceCodeManagement, #workflowscustomization