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Jira Migration Case Study

Jira on Cloud: Saving Cost and Time with Jira Software

extra-united electronics is enreap's client

UAE | Retail

The company is one of the biggest electronics brands, established in Saudi Arabia in 2003. It offers all the leading international brands and stocks an extensive product range including TV, audio systems, computers, mobile phones and IT communications, cameras, home appliances, and personal care products.

They are the most popular destination for consumer goods and electronics with more than 12 million shoppers. With 43 stores across the Kingdom of Saudi Arabia and 2 stores in Oman and 1 store in Bahrain, they continues to grow at a rapid speed.

Highlights

Massive increase in Return on Investment

Cost Reduction

Massive reduction in manual tasks

Over the past year of the engagement, enreap has helped the client in driving its digital transformation. Our key projects with them include migrating 100+ Jira server instances to cloud while keeping minimal downtime and zero data loss.

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Objectives

Users unable to access cloud directory because of regular internal server failure.

Unavailability of a failover environment, leading to increased wait time for Jira to come back online, thereby leading to loss in work time.

Extra burden of bearing excessive overheads of Jira Admin for continuous support and monitoring of the instance.

The Solution

The enreap team followed a customized ‘6-Step Process’ to migrate the entire Jira instance from server to cloud:

In the assessment phase, the enreap experts made sure that the cloud is fit for the entire team to access Jira Instance and listed out the entire list of benefits post the migration.

The enreap experts listed out the entire migration strategy that we were going to adopt and the timelines against which we could check the progress of the migration.

To make sure that the data and the team are ready for the move, we performed regular healthchecks of existing server instances to make it more compatible for the cloud versions (Jira, Confluence, and BitBucket).

Performed a testing on the server to cloud migration by creating a staging environment to ensure that the issues related to data migration is resolved.

Performing complete production migration - the final step before moving to cloud.

The final stage included launching of the final instance (Jira, Confluence and BitBucket) and onboarding the new teams and users on the new application. Teams were given a complete walkthrough of the new instance with the final url of the instance.

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Value Delivered

The new cloud environment saw a complete transformation in the way their team used to work. Teams could now work more efficiently, with more collaboration. Regular updates were made available to keep up with the pace which resulted in the entire business becoming more efficient. Some of the key business outcomes were-

Uptime SLA, resulting in increase in ROI

Reduction in manual and admin tasks

Cost reduction with Pay-per-user based payment

Better user experience and multiple feature exploration

24X7 Support and security queries with complete secured environment

Increased reliability, speed and accessibility with expert monitoring

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